Before sending us a message, please check out the FAQ below in case we have listed the answer to your question!
Q:Why buy direct from 326POWER International distributors or our official retailers?
A: Buying 326POWER parts directly through our international distributors or official retailers allows for simple order processing and handling. As you are purchasing directly from the 326POWER brand we can also provide warranty on your parts.
Q: I purchased 326POWER parts through another company. Can we provide assistance with your order?
A: As you have purchased 326POWER parts through another company, please contact them regarding your order and any updates. As we are unable to provide any assistance due to your order not being placed directly through 326POWER or our official retailers.
Q: I haven't received my quote?
A: If you do not receive a reply within 1 - 3 business days. Please check your spam folder as our emails are sometimes directed there.
If you wish to follow up on your quote, please contact us.
Q: Do you ship worldwide?
A: Simple answer - yes! We can send all 326POWER parts anywhere in the world. We can send anything from coilovers, wheels, aero parts etc to all countries via air freight.
If you wish to use your own freight forwarder. You are more than welcome to arrange your own freight. We are able to sent your parts anywhere in Japan to your chosen address. Japan domestic freight charges will apply.
Q: How long will my order take to arrive?
A: There are many factors that will affect how long it will take your order to arrive.
We will usually arrange for your items to be sent directly from Japan via a air freight services. This method ensures that you pay the best possible price for your 326POWER parts.
Custom parts such as Chakuriki coilovers and Yabaking wheels will require manufacturing and assembly time prior to being shipped. Guideline manufacturing ETAs are listed below.
Chakuriki coilover assembly time: 4~6 weeks
Yabaking Mesh/Spoke/KF Mesh/KF Spoke 2-piece wheel manufacturing & assembly time: 2-3 months (basic colour finishes and more common PCDs will take less time to manufacture, custom colours and anodised lips will take longer to produce)
Depending on the size and weight of the items being sent, we tend to use EMS, TNT, UPS or DHL air freight services.
Q: Do I need to pay import duties & taxes?
A: If your order is being delivered to UK/European Union/USA/Canada/Australia/New Zealand etc., you might be required to pay local taxes and import duties. This is common practice and the amount owed is calculated in accordance with the value of your goods. All local taxes and import duties are subject to the shipping company and local authority's discretion and neither 326POWER NZ & Australia or 326POWER Japan are liable for any charges incurred.
Individial Person New Zealand Customs Importer Form
ID: The spring ID is the Inside Diameter of the Spring. Our typical Spring ID size is 63mm. We also have different ID springs.
H: Spring height from bottom to top in mm. (e.g. H100 is roughly 4”, H120 is 4.7” H140 is 5.5” )
K: refers to the metric spring rate. We have a wide variety of spring rates from 4K to 100K.
Q: Are group orders available?
A: Yes we accept group orders only if the following condition is met:
- All ordered items are shipped to one chosen address
We’d be happy to assist you.